Terms & Conditions – The Thindi Hatti

Last Updated: [Add Date]

Welcome to The Thindi Hatti. By downloading, installing, or using our mobile application and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using the app.

1. Acceptance of Terms

By accessing or using The Thindi Hatti app, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please discontinue using the app.

2. Services Provided

The Thindi Hatti is a platform that enables:

Customers to browse food items and place orders.

Vendors to list and manage their menu.

Delivery partners to deliver orders to customers.

We act only as a facilitator between customers, vendors, and delivery partners.

3. User Accounts

To use certain features, you must create an account.
You agree to:

Provide accurate information.

Keep your login details safe.

Take responsibility for all activities under your account.

4. Ordering & Payments

Customers can place orders through the app.

Prices are set by the vendor.

Payments must be made through the available payment methods.

Once an order is placed, it cannot be cancelled after preparation has started.

5. Delivery

Delivery times are estimates and may vary due to traffic, weather, or vendor preparation time.

The Thindi Hatti is not responsible for delays caused by vendors or delivery partners.

6. Vendor Responsibilities

Vendors agree to:

Provide fresh and safe food.

Update menu, prices, and availability.

Maintain hygiene standards and follow local regulations.

7. Delivery Partner Responsibilities

Delivery partners must:

Deliver orders safely and on time.

Maintain professional behaviour with customers and vendors.

Follow traffic and safety rules.

8. User Conduct

Users must not:

Misuse the app.

Post false information.

Harass vendors or delivery partners.

Attempt to hack or disrupt services.

9. Refunds & Cancellations

Refunds are provided only under valid conditions such as:

Wrong order delivered.

Food quality issues.

Non-delivery.

Refund approval is at The Thindi Hatti’s discretion.

10. Limitation of Liability

The Thindi Hatti is not responsible for:

Food quality (vendor is responsible).

Delays in delivery.

Damaged, missing, or incorrect items.

We act only as an intermediary platform.

11. Intellectual Property

All content, logos, designs, and trademarks displayed in the app are the property of The Thindi Hatti. You may not copy, modify, or distribute without permission.

12. Termination

We reserve the right to suspend or terminate your account if:

You violate these Terms & Conditions.

False or harmful activity is detected.

13. Changes to Terms

We may update these Terms & Conditions at any time. Updated terms will be posted in the app.

14. Contact Us

If you have any questions about these Terms & Conditions, you can contact us at:
Email: thethindihattitech@gmail.com
Phone: +8801500000000